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CONSUMER TIPS
If you have had problems with your vehicle, it may be a
lemon. Documentation is critical to protecting your rights.
Never leave the dealership without a copy of your repair order. Make
sure your repair order states all of your vehicle’s deficiencies.
Always make certain
that the work order states the date and time you leave your vehicle for
repair, the repairs that were performed and the date you pick it up.
Always save all repair orders.
The dealer or
manufacturer may inform you that you do not have a claim under the lemon
law. You should contact us for that determination.
Your comments and suggestions
are welcome and appreciated. You may
express those comments in person during
office hours or online anytime.
1. If you are experiencing problems with your
automobile, you should first take
the automobile to the manufacturer's
authorized dealership for repair.
2. If the dealer is unable to resolve your problem, you should
discuss the matter with the service
manager.
3.. If the service manager is unable
to resolve your problem, you should
contact the manufacturer via
telephone or in writing.
• DO NOT leave the dealership without
your repair order (no repair order means no proof of repair).
• Make sure the repair order accurately reflects the date you dropped
off the vehicle for repair and the date you picked up the vehicle when
the repairs were completed.
• Make sure the dealership accurately
describes your complaints in your words, not the dealership's words.
4. If you are unable to get satisfaction
after you gone through steps 1 - 3, you should contact a lemon law
attorney to find out more about your rights.
Don't let the
manufacturer or dealer tell you that you do
not have a lemon!
Call us today
for a free consultation with an attorney,
or
fill out the online form.
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